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Eastlands

 
therequirement
Eastlands (Benefits Administration) Limited asked us to provide them with a computer system that would enable them to record, monitor and report on pensions, payroll and benefits activities.

The system had four main objectives
1. To keep a consistent list of customers and the casework relating to them.
2. To reduce the time spent each month analysing the average time spent on a pension case.
3. To keep a record of time spent by each operator for non pension related work (e.g. meetings, internal projects etc.)
4. To provide comprehensive costing, trends and forecast information.
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